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Returns

Changed your mind?...no problem! At Big Blu Furniture we provide a no questions 14 day returns policy on all our products. Simply get in touch with us on customersupport@big-blu.co.uk and we'll arrange either a full refund or an alternative piece of furniture. We'll sort out the collection of the item you wish to return at a time and day that suits you, you won't have to do anything.

Please note that whilst we offer free delivery on our furniture products, unfortunately we are not able to cover the cost of return delivery and therefore a charge will be incurred (this does not apply to damaged products).

Our return delivery costs are as follows:
  • Small Items: £20 - This includes items such as stools, dressing table mirrors, side tables and chests.
  • Medium Items: £30 - This includes small sideboards, console tables, dining chairs and any large items that require assembly (such as some of our bed frames, dining tables and wardrobes).
  • Large Item: £40 - This is only for our very largest items, such as our large 3 door sideboards, large bookcases and large display cabinets - all of which are delivered as a single solid item that doesn't require any assembly.

Our full returns policy can be viewed in section 5 and section 6 of our Terms and Conditions.

To ensure that you don't have to exchange or return your furniture, please make sure you are certain about what you want to buy...and always check all the measurements and other relevant details clearly provided about each product. If you are doubt about anything please contact us on customersupport@big-blu.co.uk and we'll be happy to answer any questions you have.